Laptop screen repair near me11/28/2023 Exclusions may apply and all claims are subject to verification and confirmation by ASUS.ĪSUS Premium Care and Accidental Damage Protection Terms & Conditions can be found here.” I was very happy with the service Paul provided. You are responsible to pay shipping cost to ASUS repair center and after the repair is completed ASUS will return the product back to you within the United States or Canada. Only one (1) ADP claim may be filed per coverage year commencing on the purchase date of your product. Filing a claim depends on prior validation and approval by ASUS. Scenarios not covered by the ADP terms include (but are not limited to): scratches and dents, incorrect or inadequate customer installation, lost or stolen products, intentional damage, recovery or transfer of stored data to the product, requests for miscellaneous cables or accessories, and damages caused by acts of God or nature. Refurbished and/or open box products DO NOT QUALIFY. Product must be purchased in brand new condition to qualify for the one year free ADP program, and the product must be registered with ASUS within 60 days of purchase. *ASUS Accidental Damage Protection (ADP) covers electrical surges, drops, and liquid spills. After you confirm the repair quote, the technician will proceed with repair and you will receive status updates during the process. Once your product is delivered to the repair center and is examined by a technician, we will contact you directly with a repair quote via email to provide the final cost of repairs. To avoid delays in your repair services, please follow the instructions and checklist closely. Instructions, checklist, and a pre-paid shipping label will be processed and sent to you via email. If you believe your product has not yet reached the warranty end date, please upload your valid proof of purchase while submitting your repair request form. How do I request a correction to my warranty?.Please allow up to 48 business hours for processing of your Diagnostic Fee payment once it has been submitted. The Diagnostic Fee includes 2-way shipping but does not cover the actual cost of repair. In order to continue with an out-of-warranty repair service, a non-refundable Diagnostic Fee is required to be paid in advance prior to sending in your product based on your product type. You may still proceed to have your unit repaired by our repair centers, even if your product has reached or passed its warranty end date. Can you repair my product even if it is out of warranty?.Simply print your label from home and ship. Savings - Save on shipping by taking advantage of ASUS’ exclusive freight rates.Ĭonvenience - Skip the long lines and get things done fast. With Certified Ship, ASUS not only provides you a discounted shipping label but a sense of confidence and convenience when you ship your product out.Ĭonfidence - Rest easy when you ship out your valued product using an ASUS-approved shipping partner. What are the benefits of ASUS Certified Ship?ĪSUS Certified Ship is an optional program to help streamline your ASUS Repair Service.Your shipping label will be created and sent to the email address provided. Please allow up to 24 hours to process your payment. How long will it take to receive my ASUS Certified Shipping label?.If you are a non-enterprise customer and your product is still within warranty, you will be eligible to purchase a one-way shipping label from ASUS. Who is eligible to purchase ASUS Certified Ship?.Simply search using your unique RMA or Serial number. You can check the status of your repair by using our Repair Status Inquiry tool. How can I check the status of my repair?.If you are sending your product to our depot, we recommend purchasing an ASUS Certified Shipping label. You will receive a confirmation email with all the details required to proceed with your repair. What happens next?Īfter you obtain a confirmed RMA number, please allow 24-48 hours for processing. If you would like support via telephone, you can also contact our ASUS Extended Care team for out-of-warranty troubleshooting. You can also contact our team through our chat support. Once an error is confirmed by our team or via MyASUS, follow the steps on our Troubleshooting page to review your option.įirst, complete a hardware diagnostic on the MyASUS app (may be incompatible with older models). You can also receive complimentary support by contacting our team to help you troubleshoot. How do I request an ASUS Repair Service?įirst, complete a hardware diagnostic on the new and improved MyASUS app.
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